Effective Date: July 2, 2026 MA Energy Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information. Information We Collect When you visit our website, complete our questionnaire, schedule an appointment, or contact us, we may collect: • Full Name • Phone Number • Email Address • Property Address • Information about your heating, cooling, or energy efficiency needs • Appointment details • Any additional information you voluntarily provide How We Use Your Information We use your information to: • Schedule appointments • Confirm appointments • Send appointment reminders • Respond to your inquiries • Provide customer support • Provide information about HVAC systems, energy efficiency solutions, and available programs • Improve our services • Send promotional offers only when you have provided your consent SMS Communications By providing your phone number through our website and opting in, you agree to receive SMS messages from MA Energy Solutions. These messages may include appointment confirmations, reminders, customer service updates, and promotional offers (only when you have provided consent). Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent to SMS is not a condition of purchasing any products or services. SMS opt-in or phone numbers collected for SMS communications are not shared with any third parties or affiliate companies for marketing purposes. Sharing of Information We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only with trusted service providers who help us operate our business or when required by law. Data Security We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. Cookies and Tracking Technologies Our website may use cookies and similar technologies to improve your browsing experience and enhance website functionality. These tools may collect information about your browsing behavior and preferences to help us optimize our services. User Rights You have the right to: • Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your information (subject to legal obligations) • Opt out of marketing communications • Withdraw consent for SMS communications at any time by replying STOP Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes become effective immediately upon posting on this page. Contact Us If you have any questions regarding this Privacy Policy or our privacy practices, please contact us: MA Energy Solutions Phone: (617) 295-7859 Email: [email protected]